Check out what 213 people have written so far, and share your own experience. Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. Always use positive language. You can close your Rentola account at any time without further notice. By doing this, Rentola hopes that every customer can have a . Were sorry you arent satisfied with our service. Filter your search by city, rent, home type etc. 1. We use dedicated people and clever technology to safeguard our platform. What an absolute rip off!!! In Italy, its totally fake. Customer service is both a type of job and a set of job skills. At Rentola, we facilitate the contact . Why oh why didn't I read the reviews. Hi Glory,Thank you very much for your review. 5,426 available rentals. Do you agree with Rentola.com - Making property search smarter's TrustScore? Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. We are a rental home search engine. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. Then you've come to the right place! A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. It was resolved quickly and smoothly So greatful! Great customer service. Reply from Rentola.it. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. Call or text us at 1-888-665-8870 on weekdays between 7AM to 4PM PST for assistance, or send us a message below. Renver was great and got back to me super fast regarding my question. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. Such a good customer service and they got back to me so fast!! Rentola is one of the smartest housing portals in the market. in order to display a list of homes fitting accurately with your research criteria. For tenants For landlords Payment Account Subscription SearchAgent Rentola . 4.6 I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . Read 1 more review about Rentola.ie - Making property search smarter. Find rental home in Dublin. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. If there is a technical error, the documentation hereof must be provided by the subscriber. Search. Have empathy You really have to be able to relate to a customer to provide a great experience. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . All home seekers can create a free search agent here. Why can't I unsubscribe? Find rental - free. Search. You can also use our smart filtering options to find your new dream home. Putting personalization into action +2,414 rental homes Price comparison 10.00-16.00 customer support. It goes against our guidelines to offer incentives for reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Were sorry you arent satisfied with our service. The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. Hi Michael,Thank you very much for your review. . So please get back to me as I want a refund as soon as possible. Filter your search by city, rent, home type etc. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Moving out for the first time? Avoid. 1 review. Here are 8 tips for writing great reviews. Super helpful and kind. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. Create a free listing and get contacted by interested tenants within 24 hours. +492,834 rental homes Price comparison 10.00-16.00 customer support. Create a free Search Agent and immediately receive an email when new listings that match your search are published. Violate these Terms or our Advertising Rules. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. Search. You should keep this in mind! Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . Hi Jenina,Thank you very much for your review. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. At its core, quality customer service is about . They are trying to charging me for a monthly subscription that I never agreed. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Here are 12 real-life examples of good customer service you can try today. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. We guide you before, during and after your relocation. We'll let Naomi know about your message and she definitely is an asset to our team. Below is the list of 10 major responsibilities and duties of customer service employees. This agreement is governed by local laws. Were sorry you arent satisfied with our service. Find out how we combat fake reviews. You can also use our smart filtering options to find your new dream home. Our prices are quoted in EUR and these may change from time to time. subscription fees. I would highly recommend Rentola. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. Are you looking for your new rental property? They have been unable to resolve the issue. Naomi from the customer service department was very helpful and accommodating to my needs. Constantly empower customers to get their own answers themselves." - Dan Pena Expand your search and see available rentals in popular cities. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. Moving out for the first time? Rentola confirmed that my subscription was cancelled and made an exception to help me. Toronto, . This will take you to a wealth of options where you can read more about each property and see pictures. no: 2360 subscription fees. Your subscription with Rentola costs 1 for the first 7 days. ?EDIT: they charged me 39 for cancelling!!! Hi Nancy,Thank you very much for your review. I was served by Naomi who efficiently and promptly processed my refund. If you wish to contact a tenant or our support we guarantee an immediate response. Date of experience: October 18 . Then you've come to the right place. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Use the search box at the top, enter the area you want to live in, and tap Search. Were sorry you arent satisfied with our service. Tips for avoiding housing fraud and scam ads. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. If you ask me. Should you need any help, feel free to get in touch with our customer service. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. We guide you before, during and after your relocation. Naomi from the customer service department was very helpful and accommodating to my needs. We guide you before, during and after your relocation. Revenue increases with good customer service 2. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. Subsequently, 39 is charged, and the subscription is paid every 28 days. Fast and safe communication. Tips for avoiding housing fraud and scam ads. Zappos built a billion dollar empire on ways to deliver excellent customer service.. . Employee happiness correlates to customer happiness 7. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. I sent messages on facebook, mail, etc. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. Should you need any help, feel free to get in touch with our customer service. Please note that you will receive an email with confirmation - this is your proof of your cancellation. 12 good customer service examples. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. Thank god it was on my revolut and I top it up as I use it. They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. The most popular cities on Rentola. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for.